Correspondence Directives
Contact
The present article administers the protocol for the submission of correspondence to Fast ETA Portal. The Applicant is to elect the appropriate channel having regard to the nature of the inquiry.
Ref:
GB-ETA-CORR-16-2026
Electronic Channel
Designated Correspondence Address
Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.
Operational Hours
Adjudicative Bureau
- Monday to Friday — 09:00 to 18:00 (GMT)
- Saturday — 10:00 to 14:00 (GMT)
- Sunday — Statutory closure
Electronic correspondence remains receivable beyond operational hours and shall be adjudicated on the next administrative day.
Notice
· Confidentiality Protocol
The
Declarant shall not transmit financial instrument particulars, full
passport scans, or sensitive personal data through the present
channel. Sensitive documentation is to be discharged exclusively
through the Applicant Portal upon explicit request of the
adjudicating authority.